Q. Does this replace a traditional auction?
A. No it does not. Carlins Online auctions merely facilitates the bringing together of remote bidders in conjunction with onsite bidders. An auctioneer will continue to conduct an onsite Auction as per normal.
Q. What do I need to view the live Auctions?
A. To participate in the Carlins Online Auction registered users will be able to view the auction in real time, from anywhere in the world. We suggest at a minimum you have an ADSL2 broadband connection as you will be viewing live streaming video and Audio live from the Auction as you make your bids.
Q. What software do I need to install?
A. None! As long as you have Flash enabled browsing. Here’s a link if you don’t click here http://get.adobe.com/flashplayer/
Q. What can I expect to see?
A. A simple dashboard showing live streaming video and audio from the actual Auction. In addition there is an easy to use Bid button with continuing live price updates from all onsite and online parties. A full multi-dimensional viewing of the property will also be accessible at all times.
Q. What happens on Auction Day?
A. Once the auction starts you will be able to make bids based on the auctioneer’s direction. This is done by simply clicking the ‘Bid’ button. Any onsite or online bids will be updated on your dashboard. The item is confirmed sold by seeing SOLD at the conclusion of the auction.
Q. Is there any online delay?
A. Great question. From our experience, it is crucial that delays are kept to an absolute minimum. Our service has an average delay of a third of a second which will not impact on the successful receipt of your bid.
Q. What happens in the event my internet goes down?
A. Simply log back into the Carlins Online website and re-enter your email address and password.